Refunds And Cancellation

At cgpixels, we strive to provide high-quality digital products and services, including online courses and games. However, we understand that there may be instances where refunds or cancellations are requested. Please read our policy carefully to understand your rights and options regarding refunds and cancellations.

1. Digital Products (Courses & Games)

1.1. No Refunds for Downloadable Products
Due to the nature of digital products, once a course or game has been purchased and accessed or downloaded, we cannot offer refunds. By making a purchase, you agree to this No Refund policy.

1.2. Refunds for Unused Purchases
If you have purchased a course or game but have not accessed or downloaded it, you may request a refund within 7 days from the purchase date. To request a refund, please contact our support team at support@cgpixels.com with your order details.

1.3. Defective or Inaccessible Products
If a digital product you purchased is defective, corrupted, or inaccessible due to technical reasons on our end, please contact our support team at support@cgpixels.com within 30 days. We will either provide a replacement or issue a full refund after verifying the issue.

2. Subscription-Based Services

Some of our online tutorial courses or games may offer subscription-based access. Our refund policy for subscription services is as follows:

2.1. Free Trials
If you sign up for a free trial and decide not to continue with the subscription, you must cancel before the trial period ends to avoid any charges. Once the free trial has ended and payment is processed, no refunds will be issued.

2.2. Cancellation of Subscription
You can cancel your subscription at any time through your account settings. Cancellations will take effect at the end of the current billing cycle, and you will not be charged for future periods. We do not provide prorated refunds for partial months or periods.

2.3. Refunds for Subscription Payments
We do not offer refunds for subscription payments that have already been processed. Once your subscription renews, you are responsible for the full payment for that billing cycle, even if you cancel mid-cycle.

3. Cancellation Policy

3.1. Cancellation of Online Courses
If you wish to cancel your purchase of an online course, please contact us at support@cgpixels.com before accessing the content. Once you have accessed or downloaded the course material, the purchase is non-refundable.

3.2. Cancellation of Games
Once a game has been accessed, downloaded, or played, it is not eligible for cancellation. If you experience technical issues, we will work with you to resolve them.

4. Processing Refunds

4.1. How Refunds are Processed
If you are eligible for a refund, it will be processed using the original payment method. Please allow 14 business days for the refund to appear in your account.

4.2. Non-Refundable Fees
Certain fees, such as transaction fees from payment processors or taxes, may be non-refundable depending on the policies of third-party providers.

5. Contact Us

If you have any questions about our Refund and Cancellation Policy, or if you believe you are entitled to a refund or need assistance with cancellation, please contact our customer support team at: support@cgpixels.com.